What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheets: Spreadsheet is not update when there is a new submission

    Asked by seasonsfunerals on July 01, 2016 at 02:20 AM

    Hi,

    One of our forms has been integrating with a Google spreadsheet fine until today, new submissions are no longer appearing on the spreadsheet.  I've tried integrating it with a new sheet but still doesn't work.

    Submissions doesn't work new submissions sheet
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    JotForm Support

    Answered by Chriistian on July 01, 2016 at 04:53 AM

    Thanks for reporting this to us. There has been an issue on our end regarding this. Our development team are looking now on this issue. We will inform you on this thread any updates to the issue. Sorry for the inconvenience.

    Regards.

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    JotForm Support

    Answered by EltonCris on July 01, 2016 at 07:03 AM

    This is now fixed. Your Google spreadsheet should now update normally as usual.

    However, submissions made before the fix might not be added on the sheet so we suggest to re-integrate your form to Google spreadsheet to sync all your form submissions data.

    If you have further questions, let us know.