- babynestAsked on July 01, 2016 at 11:57 AM
I have asked about 5 questions in the past month and have not heard back. Is there a problem on my end or yours?
- JotForm SupportBJoannaAnswered on July 01, 2016 at 01:42 PM
I have checked and your email address is in the bounce list. Because of that you did not received emails when we replied on your threads.
Our system gave following result:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT
I have now removed it from the bounce list.
You can follow this guide on how to check and remove the email from bounce list.
Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.
Here are the links from all of your thread in past month:
You can also view all of your thread on this link:
Hope this will help. Let us know if you need further assistance.