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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have asked about 5 questions

    Asked by babynest on July 01, 2016 at 11:57 AM

    I have asked about 5 questions in the past month and have not heard back.  Is there a problem on my end or yours?

    problem and OR in
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    JotForm Support

    Answered by BJoanna on July 01, 2016 at 01:42 PM

    I have checked and your email address is in the bounce list. Because of that you did not received emails when we replied on your threads. 

    Our system gave following result: 

    babynestbirth@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have now removed it from the bounce list. 

    You can follow this guide on how to check and remove the email from bounce list.

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Here are the links from all of your thread in past month:

    https://www.jotform.com/answers/873546 

    https://www.jotform.com/answers/873569 

    https://www.jotform.com/answers/865304 

    https://www.jotform.com/answers/865305 

    https://www.jotform.com/answers/854592 

    https://www.jotform.com/answers/839803 

    https://www.jotform.com/answers/836262 

     

    https://www.jotform.com/answers/832756 

    You can also view all of your thread on this link:

    https://www.jotform.com/answers/user_threads.php?username=babynest 

    Hope this will help. Let us know if you need further assistance.