What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How am I able to download the data after deleting the submission data?

    Asked by Benti78 on July 01, 2016 at 01:14 PM

    I deleted all my submissions with included data, but if i open an older link, i can download the old uploaded data! Thats critical point. My upload folder is after clear all submissions completely free. But i can use the old links from the submission-responds and can download the files!

    This is a re-post of a comment on How to Delete Form Submission Data

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    JotForm Support

    Answered by Kiran on July 01, 2016 at 03:04 PM

    I understand that you are able to download the files after deleting the submission data from your account. I have checked your account and see that the account is clear with no submissions and storage space. The deleted files from your account should take time to sync with the files on the file storage server. Once the files are deleted from the file storage server, the files cannot be downloaded.

    Hope this information helps!