What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am being charged monthly for a subscription that I cancelled a few months ago. Please advise.

    Asked by Natalie  on July 01, 2016 at 01:46 PM
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    JotForm Support

    Answered by Kiran on July 01, 2016 at 03:15 PM

    I'm not able to find any accounts registered with this email address. Please provide us with the account username or the email address used to register your JotForm account so that we can locate your account and help you with the billing information. If you have the login information of the account, we request you to login to that account and place the request. Or you may need to verify the account ownership before we proceed further. 

    We will wait for your response. Thank you!