I don´t get an email when there is a new submission

  • Profile Image
    Bestyrelsen
    Asked on July 01, 2016 at 02:38 PM

    Hallo,

    Everything has worked perfect until now.

    For some unknown reason I dont get an email, when someone has filed the formula.

    In jotform I can see the submission.

    It is very important that I get an email, because I normally dont check submissions in jotform ??

    Look forward to your answer.

    I can inform you, that the last submissions I got was in the end of may 2016. Submissions i june and july are not forwarded to my email.

     

    Kind regards

    Tanja Larsen, boardmember in Ejerforeningen Aahaven

  • Profile Image
    david
    Answered on July 01, 2016 at 03:31 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:


    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

  • Profile Image
    Bestyrelsen
    Answered on July 01, 2016 at 04:45 PM
    Thanks for the quick respons... Have a great day.
    Tanja
    Den 1. juli 2016 kl. 21.31.27 +02.00, skrev JotForm :
    ...