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    Form email is not being sent to my email address

    Asked by andrewpmd on July 01, 2016 at 05:06 PM

    All of a sudden email is not being sent to admin@labellavitavein.com when using this form. https://form.jotform.com/42575198588978

    Page URL:
    http://www.labellavitavein.com

    email issue
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    JotForm Support

    Answered by Welvin on July 01, 2016 at 06:20 PM

    You are using our noreply@formresponse.com sender email and apparently, this has been reported as spam by some of our users which is causing the email to appear in our list of bounce list. I've fixed this already so you should now get the emails for new submissions.

    If you are still not going to receive the form emails, I would suggest doing the following:

    1. Switch your sender email to noreply@jotform.com.

    2. Add noreply@jotform.com to your safe sender/contact list.

    3. Whitelist our list of IP Addresses and Sending Domains (https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses).

    Lastly, please check the following helpful guide related to the email problems:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

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    Answered by andrewpmd on July 01, 2016 at 06:26 PM

    Thank you!