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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not being redirected to PayPal checkout page.

    Asked by lynnkirkham on July 02, 2016 at 04:32 PM

    Hi -

    Thank you for trying to make this work.  Now the form will not send data to PayPal.  It did at one point but not today.... not sure what happened to make the form stop working.

    I also tried embedding with the full source code and it's ALL bad..... the form is all spread out and takes no input.

    I am just stuck on how to make this form work..... please advise.

     

    Thank You!

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    JotForm Support

    Answered by ashwin_d on July 02, 2016 at 04:32 PM

    Hello lynnkirkham,

    I did check your webpage where you have embedded your form and did not find any issue with that. It does redirect to PayPal checkout page. Please check the screenshot below:

     

    I would suggest you to please test your form and get back to us if the issue persists.

    Thank you!

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    Answered by lynnkirkham on July 03, 2016 at 01:20 PM

    Hello -

    Thank you for address this problem. I replace that page's form with a temporary, limited form.

    Here is a test page with the form in question.  I started over and now I have a form that is giving me an invalid configuration.

    http://inspiredheartfoundation.org/test/

    Can you shed any light on this?

    Thanks

    Bev

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    JotForm Support

    Answered by Kiran on July 03, 2016 at 02:15 PM

    As I tried to submit you JotForm, it redirected to PayPal without any issue at my end. 

    Generally, Invalid configuration errors are occurred when there is an issue with the API keys. Please make sure that you have copied the correct API keys and without any spaces/invisible characters. It looks like that you have already fixed the issue. Please let us know if you are still experiencing the issue. It would be helpful if you can provide us with the screenshot of the issue. We will be happy to assist you further.

    Thank you!

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    Answered by lynnkirkham on July 06, 2016 at 02:00 PM

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    Answered by lynnkirkham on July 06, 2016 at 02:04 PM

    Hi Again,

    I just want to confirm that you used this test form:

     

    http://inspiredheartfoundation.org/test/

     

    Also, I want to confirm that I have double checked the API signature info. and it is correct.

     

    Thank You!

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    JotForm Support

    Answered by BDAVID on July 06, 2016 at 02:15 PM

    I guess you are not longer experiencing the issue, I tested the form, and it redirected me to Paypal successfully:

    Open a new thread if you need anything else.