What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Advanced Color Picker Widget: The widget seems to be down, shows "404 not found" error.

    Asked by travisgideonwong on July 04, 2016 at 12:06 AM

    Advanced Color Picker widget seems to be down. Is it because it's no longer available? Please advise.

    Page URL:
    https://form.jotform.me/61822897605465

    color picker
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 04, 2016 at 02:34 AM

    Thank you for letting us know of this issue. I checked the advanced color picker widget and I can confirm that the widget is currently down.

    I will have to send this to our backend team for further investigation. We will let you know on this thread once we have any updates. In the meantime, perhaps you can use the Farbtastic Color Picker widget as an alternative for your form. Regards.

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    JotForm Support

    Answered by Charlie on July 04, 2016 at 01:35 PM

    We just received reports that the problem is now fixed. Please do check your form again. If the error persists, open the widget wizard and just click the update/save button. Or you can also clear your form's cache. If you are still having problems, please let us know.

    Apologies for the inconvenience.

  • Profile Image

    Answered by travisgideonwong on July 04, 2016 at 11:05 PM

    Hi Charlie and Chrlistian!

    Many thanks for fixing this. All is fine now. The fields are looking and working fine now. 

    It's a good thing the forms have not been made public for use for my clients yet so hopefully this error will not occur again. :) *cross fingers*

    Thanks!

    Regards,
    Trav

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    JotForm Support

    Answered by Chriistian on July 05, 2016 at 12:24 AM

    On behalf of my colleague, you are most welcome. There is no need to worry. Our developers made sure that the error you encountered should not happen again, so feel free to share the form with your clients. :) If you do encounter any other issues however, feel free to contact us again and we will be glad to help. Regards.