What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I create a survey in JotForm, will I be able to automatically send a customized email back to the person with his/her results?

    Asked by Michelle Carroll  on July 04, 2016 at 07:17 AM

    If I create a survey in JotForm, will I be able to automatically send a customized email back to the person with his/her results?

    i.e. I have a survey to establish which product will best suit the customer filling in the survey and then automatically after he filled in the survey an customized email needs to be send to the person with a suggestion on depending his answers the best product will be. Is this possible?

    Thanks Michelle

    survey JotForm customized create
  • Profile Image
    JotForm Support

    Answered by Jan on July 04, 2016 at 02:06 PM

    Yes, it is possible to send an email to the user who completed the form. You just need to set up an autoresponder email. Here's a guide: Creating-a-Form-Autoresponder

    You can set a condition wherein the email content will be changed depending on the selected value. However, you need to create multiple autoresponders for this. Here's a helpful guide: How-to-Send-Email-Based-on-Selection

    Hope that helps. Thank you.