What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I forgot my password. I put in my email address but I'm not receiving an email in my inbox. Please assist.

    Asked by Robyn Delfino  on July 04, 2016 at 05:14 PM
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    JotForm Support

    Answered by Kevin_G on July 04, 2016 at 07:53 PM

    This is because your email address is currently in our bounce list, the reason is shown below: 

    Reason(s) : smtp;521 5.2.1 : AOL will not accept delivery of this message.

    I have removed it and you should receive emails now, please try to restore your password now and an email should be sent to the email associated to your account. 

    Please let us know if after this you still do not receive the email.