What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where are my registration payments going?

    Asked by KathyHead815 on July 05, 2016 at 05:39 PM

    We set up an account at 'https://form.jotform.com/kathyhead815/registrationpayment'. We do not know where the payments are going. Ideally they would be going into my paypal account. 

    Page URL:
    https://form.jotform.com/kathyhead815/registrationpayment

    JotForm paypal account set up
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    JotForm Support

    Answered by Kevin_G on July 05, 2016 at 05:46 PM

    Payments do not seem to be processed and this is because you have missing info in your payment integration: 

    You need a PayPal Pro account to get the info, here is a guide that will help you to get the API info from your account if you already have a Pro account with PayPal: How-to-Obtain-PayPal-API-Credentials

    Here is also a link that will help you: http://support.berta.me/kb/online-shop/how-to-get-paypal-api-username-password-and-signature-information 

    Please once you have all your API info set up you payment integration and let us know if you have questions.