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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal not accepting non paypal payment

    Asked by camelot217 on March 27, 2012 at 10:48 AM

    I have a PayPal business accounts and I confirmed with PayPal's customer service that everything is confirmed and set up correctly on my side to to accept non paypal member payment like visa and mc.

    I have a Jotform  with PayPal as payment method. It integrates with my PayPal account but do not allow non paypal account payment.

    Paypal said it should work and think it is something with the form settings.

    Can anyone help?

     

    Tom

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    Answered by fxr on March 27, 2012 at 01:02 PM

    Hello Tom, 

    I believe you need to use our Paypal Pro integration and provide an API username/password to accept non-paypal payments.

     

    Is the way you have set the relevant form up?

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    Answered by camelot217 on March 27, 2012 at 01:21 PM

    Thanks,

    PayPal says no. No need for pro. It should work with a business account.  They tested everything and insist the problem is on my side (form generation). They told me they have seen this problem before when forms are used.

    They asked how the guest option was set. I don't know that since I don't see it.

     

    Tom

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    Answered by fxr on March 27, 2012 at 01:28 PM

    We just have that option in our standard paypal integration. 

    If you want to recieve non-paypal payments via paypal, unfortunately you will have to use our Paypal Pro integration. 

    There really isnt any way around that. 

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    Answered by camelot217 on March 27, 2012 at 01:36 PM

    That's too bad. Why is that? That will cost me $50 a month!

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    JotForm Support

    Answered by Mike_T on March 27, 2012 at 04:39 PM

    As far as I know, PayPal Website Payments Pro is $30/month + commission.

    Currently, we are unable to accept payments from non-PayPal members though our default PayPal integration method (Website Payments Standard). However, I have escalated this issue to our Development Team, and this feature may be added in the future.

    Thank you for using our services.

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    Answered by camelot217 on March 27, 2012 at 05:44 PM

    OK.

    I know other forms are able to do this since the PayPal rep said they had issues with this before and it usually had to do with the "guest" settings. That's all I know.

     

    Tom

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    JotForm Support

    Answered by Mike_T on March 27, 2012 at 05:56 PM

    Thank you for additional information. We will keep you updated if anything changes.

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    Answered by camelot217 on March 27, 2012 at 06:06 PM

    He actually gave me a phone number to call and said the developer was welcome to call if they had any questions. You want that?

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    JotForm Support

    Answered by Mike_T on March 27, 2012 at 06:32 PM

    Yes, you may leave it here.

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    Answered by camelot217 on March 27, 2012 at 06:35 PM

    888.210.4901

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    Answered by dmichaels on March 27, 2012 at 11:21 PM

    I just tried to make a $1.00 payment using one of my forms on my site. I use PayPal Standard.

    I used Credit card only and, though they seem to know I do have a PayPal account (based on what, I don't know), I did not log in.

    My payment went through fine.

     

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    Answered by kokaneepowerforms on March 28, 2012 at 12:24 AM

    For one of my forms we were testing we found it knew how to detect you had a Paypal account and required payment via that method and not the alternate CC avenue without an account.   I  don't think you have to have the Pro account to be able to have CC's accepted unless there is something I  am missing... check out this page:

    https://www.paypal.com/us/cgi-bin/webscr?cmd=_wp-standard-overview-outside&nav=2.0.0 

    Problem is I have not tested this alternate route yet.

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    JotForm Founder

    Answered by aytekin on March 28, 2012 at 02:51 AM

    I think PayPal keeps track of you using cookies and if they think you have a paypal account, they will not show the credit card option. I think that option is also not available on subscription/recurring payments. 

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    Answered by camelot217 on March 28, 2012 at 08:14 AM

    Thanks. So, subsciptions won't work even with a Pro Account?

     

    Tom

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    JotForm Support

    Answered by Mike_T on March 28, 2012 at 04:46 PM

    I think it is possible, but according to PayPal website, recurring payments cost $30 a month in addition to the regular Website Payments Pro monthly fees.

    However, I have not tested it personally, probably my colleagues can provide more helpful information on this.