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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox integration not working

    Asked by canoebuildah on July 06, 2016 at 08:19 PM

    My Dropbox integration is not functioning on two of my forms. One has been working for about ten days. The other I just created today.

    I have removed and added the integration and I am still not getting the files to my Dropbox folder.

    Any help would be greatly appreciated.

    New one just created today:


    Existing form:


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    JotForm Support

    Answered by Kiran on July 06, 2016 at 10:18 PM

    I have tried integrating DropBox on one of my forms and see that the integration is working fine at my end.

    Are you still experiencing the issue sending the files to DropBox? Could you test it once again and let us know if the issue still persists? We will be happy to assist you further.

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    Answered by labelcmp on December 09, 2016 at 05:32 PM


    I am experiencing the same issue of the integration not working. The submissions to my form have been syncing with dropbox correctly for two months, but has stopped working. How to proceed?


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    JotForm Support

    Answered by Kevin_G on December 09, 2016 at 08:08 PM


    In order to assist you better I have moved this to another thread, it can be found here: https://www.jotform.com/answers/1008155 

    We will assist you there as soon as possible.