What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Disabled

    Asked by babysimba on March 27, 2012 at 01:04 PM

    I have not used my free 100 submissions per month this month and my form is disabled. My form address is:

    https://secure.jotform.com/form/13000021369

    Thanks,

    Tara

    Page URL:
    https://secure.jotform.com/form/13000021369

  • Profile Image

    Answered by AtacanC on March 27, 2012 at 01:16 PM

    A free account is limited to receive 100 regular submissions, 10 SSL submissions and 10 Payments (whichever comes first) per month. As i can see, you are using a secure form. In this case, you can receive 10 SSL submissions per month. I've now deleted 6 SSL submissions from your submission count and reactivated your account. Please remember that we can only do it once.

    Tara, may i suggest you to change your secure form into a regular form? You just need to change your forms URL from https://secure.jotform.com to http://www.jotform.com.

    Feel free to contact us if you have any other concerns.