What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission Page: received 3 submission with no information at all

    Asked by tesisUniovi on July 07, 2016 at 07:20 AM

    Hi you all,

     

    i´m receiving today (july 7th of 2016) blank submissions for all the fields of a form despite they all are required fields. The form name is 'cuestionario de función visual VFQ25'.

    I´ve checked out you are having some issues with your main datacenter today, is that the reason?

    would it be possible to get back those missing data?

    The name of the account is 'tesisUniovi'

    Waiting forward for your response

    Isaías

  • Profile Image

    Answered by victor on July 07, 2016 at 10:43 AM

    I have just reviewed the form in question and did notice that you received 3 submission today with no information at all.

    I have forward this to our back end team so they can review and see if the data can be recovered. As soon as we have any update we will let you know. 

    If this is urgent, I would recommend asking the end user to re-submit the data again. Our team has a full work load and it could take a while for them to review and recover the data, if possible.

     

  • Profile Image

    Answered by victor on July 21, 2016 at 11:26 AM

    Hi Isaías,

    I would like to inform you that the submission data is now visible. Can you please let us know if you are able to view all your submission data for the form?

    If you have any other question or issue, please do not hesitate contacting us.