Submissions have been deleted even when account is upgraded.

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    pleymo
    Asked on July 07, 2016 at 07:46 AM

    I came into my account to find a forms and they are all gone! I need it back as soon as possible!

    Screenshot
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    Kevin_G
    Answered on July 07, 2016 at 10:51 AM

    I have checked your account and I can see you have exactly 501 submissions in your account, seems like some submissions were removed due to the storage limit; however, I can see your account is currently on bronze plan.

    I will escalate the issue to our second level and our developers will investigate and resolve the issue so it will not happen again. 

    We will update you here as soon as we get news about this. 

     

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    Kevin_G
    Answered on July 07, 2016 at 10:52 AM

    I have restored your submissions, please check and let us know if there are still missing submissions. 

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    pleymo
    Answered on July 12, 2016 at 08:44 AM

    It's ok for now, thx!