What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions have been deleted even when account is upgraded.

    Asked by pleymo on July 07, 2016 at 07:46 AM

    I came into my account to find a forms and they are all gone! I need it back as soon as possible!

    Screenshot
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    JotForm Support

    Answered by Kevin_G on July 07, 2016 at 10:51 AM

    I have checked your account and I can see you have exactly 501 submissions in your account, seems like some submissions were removed due to the storage limit; however, I can see your account is currently on bronze plan.

    I will escalate the issue to our second level and our developers will investigate and resolve the issue so it will not happen again. 

    We will update you here as soon as we get news about this. 

     

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    JotForm Support

    Answered by Kevin_G on July 07, 2016 at 10:52 AM

    I have restored your submissions, please check and let us know if there are still missing submissions. 

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    Answered by pleymo on July 12, 2016 at 08:44 AM

    It's ok for now, thx!