The login button on JotForm isn't working for me or my team members

  • Ralph
    Asked on July 7, 2016 at 1:26 PM

    Hello,

    The login button on JotForm isn't working for me or my team members.

    We reset the password and changed it and that still didn't work.

    When we click the login button nothing happens, it's as if we didn't click anything at all.

     

    Thank you,

    Ralph

  • Welvin Support Team Lead
    Replied on July 7, 2016 at 2:20 PM

    Can you please tell us how to replicate it? Is it by going to My Forms and clicking the login link? Is it through https://www.jotform.com/login page? Please note that I cannot replicate it for both of these login methods. Please check again and while doing it out, please check your browser console for related errors:

    http://www.wickedlysmart.com/hfjsconsole/

    Please take a screenshot of the console and post it here. You need to access this thread to upload the screenshots.

     

  • Ralph
    Replied on July 7, 2016 at 2:46 PM
    Solved by going to My Forms in the footer and then using the pop-up login
    ...
  • Welvin Support Team Lead
    Replied on July 7, 2016 at 3:58 PM

    That's great to know. Please contact us again if we can help in any way.