The login button on JotForm isn't working for me or my team members

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    Ralph 
    Asked on July 07, 2016 at 01:26 PM

    Hello,

    The login button on JotForm isn't working for me or my team members.

    We reset the password and changed it and that still didn't work.

    When we click the login button nothing happens, it's as if we didn't click anything at all.

     

    Thank you,

    Ralph

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    Welvin
    Answered on July 07, 2016 at 02:20 PM

    Can you please tell us how to replicate it? Is it by going to My Forms and clicking the login link? Is it through https://www.jotform.com/login page? Please note that I cannot replicate it for both of these login methods. Please check again and while doing it out, please check your browser console for related errors:

    http://www.wickedlysmart.com/hfjsconsole/

    Please take a screenshot of the console and post it here. You need to access this thread to upload the screenshots.

     

  • Profile Image
    Ralph 
    Answered on July 07, 2016 at 02:46 PM
    Solved by going to My Forms in the footer and then using the pop-up login
    ...
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    Welvin
    Answered on July 07, 2016 at 03:58 PM

    That's great to know. Please contact us again if we can help in any way.