not allowing me to switch accounts and view submission

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    joshnvee
    Asked on July 07, 2016 at 01:37 PM

    hi , i tried to view submission or creat csv file it does not help. It throws up alert that says -switch account-but does not allow me to do it. is it possible to get me the account that shared it? I am trying all my other accounts it does not allow me-

    by the way thanks for your propmpt replies

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    david
    Answered on July 07, 2016 at 02:23 PM

    I believe you have another thread open for the same issue that has been addressed by my colleague:

    https://www.jotform.com/answers/877503-Sub-User-Account-Why-cannot-creat-csv-report-

    If you are still having trouble creating the report after access has been shared once again, let us know via that thread and we will be happy to have another look.