What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    File Uploads: How to view image instead of downloading it?

    Asked by RocioCorrea on July 07, 2016 at 02:59 PM

    Como visualizar las fotos en vista previa y no descargarlo en archivo adjunto en el explorador?

    Anteriormente las imágenes se abrían con una vista previa y ahora tienes que descargar el archivo adjunto para visualizar la imagen. Mepodrian apoyar a reversarlo por favor.

    Este es un link de ejemplo.

  • Profile Image
    JotForm Support

    Answered by Mike on July 07, 2016 at 04:28 PM

    Thank you for contacting us.

    Could you please provide us with a bit more information on your inquiry? Would you like to show the image previews in emails, submission PDFs or somewhere else?

  • Profile Image

    Answered by RocioCorrea on July 07, 2016 at 05:32 PM

  • Profile Image
    JotForm Support

    Answered by Mike on July 07, 2016 at 07:03 PM

    Thank you for provided screenshot. The file download is considered as a default behavior in our system at the moment. Unfortunately, we do not have an option to switch the image file links back to the preview mode.

    I have forwarded a ticket to our developers to see if we can implement any solution to this. There is no ETA for when it can be implemented, but we will let you know if we have any updates.

  • Profile Image

    Answered by MiguelGallegos on August 11, 2016 at 10:14 AM

    Hola buenos días, este problema ya se había resuelto. Por alguna razón ya se esta presentando de nuevo estos 4 días me podrían apoyar nuevamente por favor. Muchas gracias.

  • Profile Image
    JotForm Support

    Answered by Charlie on August 11, 2016 at 11:52 AM


    The ticket escalated by my colleague is a feature request, the change depends on our developers if they see this fit or feasible in the current system. Unfortunately, it seems like this change will not be implemented anytime soon. 

    Perhaps you can try the alternative below:

    Would displaying the file upload image in your email body work as an alternative? If so, you can follow the steps below:

    1. In your File Upload field, enable the "Validate Image", if all the file uploads you have are images. 

    2. In the email alert template, add the "IMG:" in the file upload field tag.

    In my case, the field tag is {fileUpload}, I changed it to {IMG:fileUpload}


    3. When you receive the email alert, this is how it looks like:


    I hope that helps. We will still update you on this thread as soon as we hear any news regarding the feature request. Apologies for the inconvenience.