What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have a compatibility issues with the fillable PDF output

    Asked by bkrasnof on July 07, 2016 at 03:02 PM

    Hi, in the past we've had many compatibility issues with fillable PDF documents, especially when end-users would fill them out on Mac's with Preview, like this discusses :  http://www.macworld.com/article/2027181/solving-the-mystery-of-the-empty-pdf-form.html


    Would JotForm created fillable PDFs have less issues than the ones we've done in the past ?


    thanks, Bruce

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    JotForm Support

    Answered by Welvin on July 07, 2016 at 04:40 PM

    Are you manually collecting the data from the fillable PDF? When manual, that means the option to include a submit button in the PDF is not checked, like this:

    We recommend checking this option and advising your users to submit their entry using the submit button instead of just saving it and sending back the PDF to your email. But let us know if the PDF is not submitting the entry even if the submit button is there so we can investigate further.

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    Answered by bkrasnof on July 07, 2016 at 04:45 PM

    Oh I didn't realize that feature exists, that's really neat.  We haven't started testing yet so we will reach out if we have any issues. thanks !