What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What are the reasons why a payment submission through paypal would be pending?

    Asked by bcpa2015 on July 07, 2016 at 06:31 PM
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    JotForm Support

    Answered by Chriistian on July 07, 2016 at 10:48 PM

    A payment submission may be considered as pending when a user closes the browser or doesn't complete the payment after being redirected to the Paypal page. As such, their submission will be treated as an Incomplete Payment.

    Please note that completing a pending submission will NOT process any payment, as there was no actual payment from the start. The system will simply allow you to treat it as a regular submission for the records, and also allow to send the email alerts as usual.