What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Urgent: Form down "Invalid Refresh Token."

    Asked by kauseway on July 07, 2016 at 07:20 PM

    Not sure what this means.


    Not sure why I am getting this. Can you help?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 07, 2016 at 11:47 PM

    I can't seem to be able to replicate the problem. I checked our form and I was able to see it without any issues.

    Can you please check again on your end to see if the issue persists? I will be waiting for your response.

  • Profile Image

    Answered by kauseway on July 08, 2016 at 05:58 PM

    I ended up re-authenticating the infusionsoft widget and it works. Thanks