Why is the Google re-captcha not working properly on some browsers?

  • Profile Image
    suffolkfamilycarers2
    Asked on July 08, 2016 at 06:20 AM

    Hi,

    I have added the google re-captcha widget to my form for security but it is causing my users issues as it does not load up correctly on some browsers meaning they are unable to see what it is asking them to select so they are not able to pass the security, verify and submit the form.

    Please can you take a look at this and see if this is something you can fix? 

    Please get back to me asap.

    Thanks.

  • Profile Image
    Kiran
    Answered on July 08, 2016 at 08:55 AM

    I have checked your web page on Google Chrome, Mozilla Firefox and Internet Explorer 11 and see that the Google recaptcha is working properly. I am able to see any issue with the widget on your form which is embedded on the web page. Please let us know if the issue is occurring on any particular version of browser so that we'll try to replicate the issue at our end and provide you with necessary assistance.

    Thank you!

  • Profile Image
    TitusN
    Answered on July 19, 2016 at 05:26 AM

    Hello,

    Google reCaptcha is now fixed. 

    Please check - let us know. 

    Thanks