What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the Google re-captcha not working properly on some browsers?

    Asked by suffolkfamilycarers2 on July 08, 2016 at 06:20 AM


    I have added the google re-captcha widget to my form for security but it is causing my users issues as it does not load up correctly on some browsers meaning they are unable to see what it is asking them to select so they are not able to pass the security, verify and submit the form.

    Please can you take a look at this and see if this is something you can fix? 

    Please get back to me asap.


    Page URL:

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    JotForm Support

    Answered by Kiran on July 08, 2016 at 08:55 AM

    I have checked your web page on Google Chrome, Mozilla Firefox and Internet Explorer 11 and see that the Google recaptcha is working properly. I am able to see any issue with the widget on your form which is embedded on the web page. Please let us know if the issue is occurring on any particular version of browser so that we'll try to replicate the issue at our end and provide you with necessary assistance.

    Thank you!

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    JotForm Support

    Answered by TitusN on July 19, 2016 at 05:26 AM


    Google reCaptcha is now fixed. 

    Please check - let us know.