What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am a sub-user of an account and it says I am on a free account

    Asked by TSnyderZoo on July 08, 2016 at 09:02 PM

    I am a sub-user of an account and it says I am on a free account, but we pay why is this happening?

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    JotForm Support

    Answered by Welvin on July 09, 2016 at 06:06 AM

    It seems that you are already registered before you are invited as a sub-user account. This made your profile appear as FREE instead of Sub-User. Sub-users who are registered through invitation link can't create their own forms. You were able to create your own forms.  

    You'll see Free in your account, but the main one will appear as it is. If you will create a new form for the main account, make sure to create it under the Shared with you > username folder: