I'm not receiving notifications or emails at all anymore

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    veronica8472
    Asked on July 08, 2016 at 10:33 PM

    I contacted my internet service provider, they said they had gotten no requests from jotform and asked me to see if there was bounceback happening on your end. 

     

    I literally cannot even receive a reset for my password from you so I had to make this public since I don't think I can get any email from jotform right now.

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    Welvin
    Answered on July 09, 2016 at 07:02 AM

    Your primary email address has been added to our bounce list and this is the caused of the problem.

    vero***a@coo*****s.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 Denied [df736775.0.2082050.00-2304.3781973.p01c11m093.mxlogic.net] (Mode: normal)

    I've fixed this to our end, but to prevent this from happening again in the future, please check the following guide and do our recommendations such as whitelisting our list of IP Addresses and sending domains:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

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    veronica8472
    Answered on July 09, 2016 at 07:46 AM
    Thank you for contacting Cooperative Paws!
    If you are inquiring about our services and you have not already submitted an intake form, please take a few moments to complete it here: http://cooperativepaws.com/contact/
    Inquiries are responded to Mon-Fri, normally within one business day.
    We look forward to learning more about your pet!
    ...