What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Wizard has created unwanted boxes

    Asked by mbcleantech on July 09, 2016 at 11:51 AM

    This is best explained with the screenshot below.  The unwanted boxes are underlined in red.  How can I remove them please.  It occured after I had edited the prices.

    Page URL:

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    JotForm Support

    Answered by BDAVID on July 09, 2016 at 03:00 PM

    Select your payment field, click on the wand icon, and click on your products, then remove the "Undefined" word from the "Image URL (Optional)" box, example:

    Let us know if you need more help, we will be glad to assist you.

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    Answered by mbcleantech on July 15, 2016 at 11:57 AM

    Super job - thank you. 

    Just a minor point - Your video in explanation is clever but a bit small and definitely runs too fast.  Nevertheless all resolved and thank you again.

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    JotForm Support

    Answered by BDAVID on July 15, 2016 at 12:12 PM

    You are welcome! I see what you mean, thanks for the feedback, I will try with screenshots next time. Open a new thread if you need anything else, we will be glad to assist you.