What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why PDF is not attached when testing email using the "Test Email" button?

    Asked by nfparham on July 10, 2016 at 11:32 AM

    I have my email notifications set up to send a PDF along with the submission, however, when I send a test email to myself, I do not get a PDF.

    email sent not being sent email notifications email TO a
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    JotForm Support

    Answered by Kevin_G on July 10, 2016 at 11:47 AM

    When you test your email notification it will not have attached the PDF file, you will need to test your email with a real submission. 

    Please try submitting your form and you should receive the PDF attached; however, if you don't, please let us know, we will be glad to further assist you.