what kind of documents can be attached to a form?

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    vc_randy
    Asked on November 09, 2010 at 03:58 PM

    some poeple are unable to attach docx forms to their jotform -

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    aytekin
    Answered on November 10, 2010 at 01:26 AM

    Please make sure that you have docx on the upload question allowed file types.

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    vc_randy
    Answered on November 10, 2010 at 07:35 AM

    Thanks - I did that, but it still didn't change how the form acts - i.e. the setting includeds docx, yet when I try and upload a docx i get a message listing the formats it accepts, with no docx. (I am using the free version) - what's going on? Thanks for your help!

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    aytekin
    Answered on November 10, 2010 at 10:40 AM

    You have many forms. Can you post a link to the form that has this problem?

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    vc_randy
    Answered on November 10, 2010 at 11:00 AM

    Sure - http://jotform.com/form/93264008360 (the other more recently created form using this option works with docx http://www.jotform.com/form/2164257308)

     

    thanks!

     

    Randy

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    aytekin
    Answered on November 10, 2010 at 11:13 AM

    You do not have docx in the list of allowed file types. This is what you have currently:

    doc, xls, jpg, jpeg, gif, png, mp3, mpeg

     

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    vc_randy
    Answered on November 10, 2010 at 11:18 AM

    when I go in to update the extensions I see docx listed - I save it - go to the form on the web site - and it's not there...

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    aytekin
    Answered on November 10, 2010 at 11:21 AM

    You are probably editing a different form.

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    vc_randy
    Answered on November 10, 2010 at 11:31 AM

    No, but I think I figured it out - if i just go to the top (where you are showing me "Extensions") I see docx listed - but I need to actually open the field in the existing form and edit under "properties" - and type in the docx to the list there - now it is working - thanks for staying with me on this!

    Randy