What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid subscription not processed yet

    Asked by Pgooyert on July 11, 2016 at 07:21 AM



    We have ordered a 2 year subscription to Jotform. However we are still limited to 500 total submission storage when I log on. 

    When will this amount be changed to unlimited?

    My login is Pgooyert.


    In the attachment I have attached the payment proof.


    King regards,

    Peter de Gooyert


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    JotForm Support

    Answered by Welvin on July 11, 2016 at 10:10 AM

    Our apologies. There's a small glitch in the upgrade link on the date that you process the payment. We've since fixed it. I've manually upgraded your account to the Storage Plan. Please check again.