What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I resend an autoresponder after editing a form submission?

    Asked by emilykay on July 11, 2016 at 08:06 PM

    I echo this request but it would be nice to have a way to have certain edits trigger a resend (in the conditions). Most of my edits are to the email section because they are entered incorrectly and the auto-responder email is never received.

    I also have certain hidden fields that I use for administrative purposes and I don't want to trigger an auto-responder email when I complete them. Is there a way I can save without submitting the form?

    I have not yet found a way to do this but would appreciate any help.

    Thanks again!

    autoresponder edit submission
  • Profile Image
    JotForm Support

    Answered by Kiran on July 11, 2016 at 08:22 PM

    I have checked your account and there are no forms available in your account. Are you a sub-account user for any other account? 

    We have introduced the feature to send the Auto-responder after editing the form submission. You may enable the option "Send on Edit" from the Advanced section of the autoresponder. Please see the screenshot below:

    If you do not want to send the auto-responder after submitting the form, you may add a condition based on the hidden fields using Change Email recipient option in the conditions wizard. When a condition is added to a notification/autoresponder, the email will not be sent unless the condition set is true.

    Hope this information helps! If you need any further assistance, please get back to us with the form ID that you are working so that we can guide you in the right direction.

    Thank you!

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    JotForm Support

    Answered by Kiran on July 14, 2016 at 12:53 AM

    Somehow, your response to the post is not updated on this thread. However, I've received an email with the following response. 

    Thank you for your answer. I am a sub-account user and all of the forms I created belong to the account I am under.

    I toggled the Send on Edit button which works well with my various test attempts and am testing out the conditions.

    Thanks

    Glad to see the option "Send on Edit" worked for you. Please check with the conditions and let us know if you need any further assistance. 

    We will be happy to assist.