What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Stating Account Disabled?

    Asked by futurewebdev on July 11, 2016 at 10:27 PM

    Hello,

     

    On June 27, I received an email from Jot Form stating that my account forms had been disabled.  I am currently on the free plan.  The email stated that the forms were disabled because the form submission limit had been reached. 

    The free plan provided 100 submissions/month.  When I checked my submission here, there weren't even close to 100 submissions for the month or any month prior. 

    Why did I receive this email and why were my forms disabled?  And are they still disabled?

     

    Thanks for your help and all you do to help us with this wonderful product.

     

    Best,

    Futurewebdev.

     

     

    Screenshot
    submission limit disabled
  • Profile Image
    JotForm Support

    Answered by jonathan on July 11, 2016 at 11:23 PM

    I checked your account/username futurewebdev  usage status and I found it is currenlty in good standing at this time. The account is Active and forms are available.

    link: https://www.jotform.com/myaccount/usage

     

    Please take note that monthly submissions and form view counter reset to zero(0) every 1st day of each month. So your current account status had been reset for the month already.

    The resent reset was the reason you are seeing a lesser count on the submission counter.

    Hope this help. Let us know if there are still issue.