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I checked the submissions using one of your sub-users and it seems that I am able to view the submission data successfully.
Do your sub-users still encounter the issue? If so, please ask your sub-users to check the "Europe Datacenter" checkbox from the settings to make sure that the submission data is stored in european servers.
1. Click the person icon on the top right then select Account.
2. Select the Data option to open the data settings.
3. Check the Europe Datacenter checkbox
If the issue persists, please let us know.
problem still occurs???.....I've riased a new post too
I checked your account and the Europe Datacenter settings is not enabled yet.
Please enable the settings to resolve the problem.
Let us know how it goes.