What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No recibo correos desde el formulario en info@subastar.com.ar

    Asked by Maxroballos on July 12, 2016 at 08:24 AM

    Buen día gente de Jotform!

    Les cuento que continúo sin recibir correos desde el formulario que se origina en http://subastar.com.ar/contacto.html y debería recibirse en la casilla info@subastar.com.ar como lo hacía anteriormente.

    En esa dirección recibo sin inconvenientes correos enviados desde todas partes y originados en cualquier tipo de servidor web, por lo que les solicito una vez más ayuda para poder solucionarlo por favor.

    He realizado una nueva prueba hoy y si bien el correo fue recibido por "Jotform" y se puede visualizar dentro de éste portal, no se re-envía hacia la casilla, lo que antes ocurría sin inconvenientes.

    ¿Podrían por favor ayudarme?

    Los formularios que se envían a la casilla info@losmercedes.com funcionan perfectamente pero no así los de info@subastar.com.ar

    Si desean corroborar que la casilla de subastar.com.ar funciona correctamente por favor envíenme un correo de manera directa para que pueda hacerles un replay.

    Aguardo y agradezco anticipadamente el soporte solicitado.

    Saludos. Max.

    Page URL:
    http://subastar.com.ar/contacto.html

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    JotForm Support

    Answered by Welvin on July 12, 2016 at 10:37 AM

    We are sending the form emails to info@subastar.com.ar. You can check your email history to see more of the form emails being sent your email address;

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

    If none of the emails are in your inbox, please check your spam folder. Access your webmail account instead of checking it through your email client. If the emails are in the spam folder, mark them as not spam and make sure to do the following to prevent this from happening again:

    1. Add noreply@jotform.com to your contact list or safe sender list. 

    2. Whitelist us. You can find the list of our IP addresses and sending domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, check the following guide for more information related to this problem:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues