What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my account from Premium to Free?

    Asked by ocos on March 28, 2012 at 03:12 PM
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    Answered by gori-mathew on March 28, 2012 at 03:19 PM

    Hello;

    I checked your account and found that you are paying through plimus gateway, kindly check on the steps for downgrade below;

    You can always cancel your subscription on your own by logging in to Plimus, our credit card payment gateway.

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    Hope this information is helpful to you, thanks for choosing jotform!