- ocosAsked on March 28, 2012 at 03:12 PM
- gori-mathewAnswered on March 28, 2012 at 03:19 PM
I checked your account and found that you are paying through plimus gateway, kindly check on the steps for downgrade below;
You can always cancel your subscription on your own by logging in to Plimus, our credit card payment gateway.
1. Find your Plimus username in the email that was sent to you when you first paid for your subscription
2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
3. Log in to Plimus then cancel your subscription
Hope this information is helpful to you, thanks for choosing jotform!