What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    User account suspended for phishing

    Asked by SOMIAMA  on July 12, 2016 at 02:54 PM

    Hi,

    Our account (username SOMIAMA) has been suspended by "phishing". We registered it about 48 hrs ago, and created two forms: a contact form and a form to apply for a grant supported by our non-profit organization.  We used two of the templates availables at your site without changes (except for the spanish translation). Is there really a phishing issue (and if so, how we can fix it and avoid it?) or is a extremely sensitive phishing detection question?

    Thanks in advance!

    Page URL:
    https://submit.jotformeu.com/submit/61915161019350/

    user account for contact form translation non-profit site
  • Profile Image
    JotForm Support

    Answered by Kiran on July 12, 2016 at 03:39 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our terms of usage for more information on phishing forms.

    I have verified your forms and they seem to be normal and clean. I have activated your account and you should be able to see your forms now. Sorry for the trouble caused.

  • Profile Image

    Answered by SOMIAMA on July 12, 2016 at 05:43 PM

    Thanks! Probably I will remove the forms in order to re-elaborate them

  • Profile Image
    JotForm Support

    Answered by Kiran on July 12, 2016 at 06:49 PM

    Ok. Currently, the forms are looking good and shouldn't be having any issue. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!

  • Profile Image

    Answered by skinclinical on September 09, 2016 at 05:44 PM

    Hi!

    My forms are also disabled and I have posted several times with no response. Just found this article hoping someone can help. My business literally cant run without my forms.

    I believe the error was mine. I didnt know I couldnt have credit card form. I have since deleted it.

  • Profile Image
    JotForm Support

    Answered by Kiran on September 09, 2016 at 07:02 PM

    @skinclinical,

    It seems that you have posted multiple threads on the same issue. Please be noted that it is not required to post multiple threads for the same. The issue has already been addressed on your other thread provided below:

    https://www.jotform.com/answers/926726-

    If you have any questions with this issue, we request you to respond on the other thread. Thank you! 

  • Profile Image

    Answered by Liz Kincaid  on November 06, 2016 at 05:17 AM

    I have the same problem, contacted Jotform numerous times but can not get any response, 
  • Profile Image
    JotForm Support

    Answered by Kiran on November 06, 2016 at 11:18 AM

    @Liz,

    Your query will be addressed on a separate thread shortly. Please follow the link below:

    https://www.jotform.com/answers/983270

    Thanks!