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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Emails from conditional flow not working

    Asked by tandemkross on July 12, 2016 at 04:33 PM

    Hi!  On my only form I have some conditions that should send email to different email addresses depending on which value the user selects from a drop list on the form.

    This has been working great, but we needed to add a new item to the combo and ever since then the emails have not been properly sending..

    Help!  Thank you!

     

    Jake-

     

    Page URL:
    https://www.tandemkross.com/customer_service_form

    Emails flow different send email different email
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    JotForm Support

    Answered by Kiran on July 12, 2016 at 07:28 PM

    I have checked your JotForm and notice that the conditions are set to a single item in the dropdown for sending emails.

    You may need to edit the conditions to match your requirement by changing the rules set. Please be noted that the notifications will be sent only if the rules set in the conditions are true.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.