What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    3 questions below, not submitting this 3 times.... sorry.

    Asked by Kelly Armitage on March 28, 2012 at 06:21 PM

    I have a couple questions after starting to use this product a few months ago we have never proceeded (I have designed a single form which we do not use YET).  We do like this product and may continue to use it, but I have some questions:

    1.  When setting this up initially (free account so far) I thought I saw a method whereby our company could purchase JotForm and run it in-house, is that still the case?  I seem to recall (but cannot find it right now) that it was around $1000.  If it is still available in that model, is there a non-profit or educational pricing tier?  (We are a non-profit museum)

    2. So far, with this single form I have created, when I submit it, it is always just plain text.... is that my only option or is it possible that the submitted form looks exactly like the blank form (except containing the submitted data)?  Perhaps like generating a PDF of the form with the answers.  I am just not sure if I am missing something or if that is an option somewhere?

    I read about the DMCA takedown on Ars Technica shortly after I started using it (pardon my French but fuck them) and I am wondering if you foresee that being an issue in the future, or if you were ever provided an explanation?  I am assuming if we purchased the product, that wouldn't be an issue anyway..

    Look forward to hearing from you... like the product/service so far (although sometimes frustrated with being able to align fields in the form EXACTLY how I might want to... but maybe I am just a newb at it :) )

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    JotForm Support

    Answered by Mike_T on March 28, 2012 at 07:14 PM

    Thank you for contacting us.

    1. This option is still available. We do not have discount prices for non-profit and educational organizations. However, our Licensing Solutions are starting from $450.


    2. Yes, it is possible to generate the PDF form.

    You can also enable Show Headers and Texts option through Submissions page properties and click on Get PDF icon to get the PDF file with texts and submission data.

    Moreover, it is possible to provide form submitters with that downloadable PDF submission files.

    3. I am not sure about the explanation, but we have done a lot to improve our reliability, and hope this issue will never happen again. You may find some detail information in the following Blog post:

    JotForm.com is Back Online

    Thank you for supporting us, and please feel free to contact us if you need any further assistance. We will be happy to help you.