What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No jot form record or submital copy?

    Asked by jsparties on March 28, 2012 at 06:51 PM

    I had a customer that just 30 minutes ago, submitted a form with payment, i recieved the payment but no form, nor is their any recorn in my jot form account?


    why is this?



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    JotForm Support

    Answered by NeilVicente on March 28, 2012 at 07:02 PM


    If you're referring to the form "Party packages", kindly check your form's submissions page and click the Incomplete Payments button (it currently contains 3 entries).

    If you find the missing submission there, click the "Complete Submission" to bring it over to your form's submissions page.

    Additionally, you will need to configure your Paypal account's IPN settings to point to our server's IPN page. This is to allow Paypal to notify our servers if a payment went through, which in turn will trigger sending of email notifications.

    Our IPN address for Paypal is is https://www.jotform.com/ipns/paypal.php. Kindly view this checklist in order to set up IPN properly.

    Kindly inform us if you're still experiencing difficulties.