What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Android App: Submissions which are on EU servers are not visible after logging in

    Asked by DeliveRey on July 13, 2016 at 08:39 AM
    Unfortunately the Android App doesn't work properly. After login the aren't any submissions shown. This is the reason why I asked for a Telegram bot. If your team is able to create such a bot, it would be great. In the meantime could you tell me, why the Android App doesn't work for me? Did I something wrong?
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    JotForm Support

    Answered by liyam on July 13, 2016 at 11:25 AM

    Thank you for reporting this matter to us, DeliveRey.

    This seems to be a problem on how the Android App only picks up data from non-EU servers and for this reason why you're not seeing data from your mobile phone. As such, I have raised this matter to the development team. We'll inform you as soon as we have updates.

    Thanks for your patience and we apologize for this inconvenience.

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    Answered by DeliveRey on July 13, 2016 at 02:10 PM

    Thank you for your quick reply and for raising this to the development team.

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    JotForm Developer

    Answered by berkay on October 04, 2016 at 08:00 AM

    Hi,

    We have updated our android app. Please install latest version from Google Play Store. After your login you will receive and see your submissions.

    Thanks for using JotForm,

    Regards.