What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why cant I send emails from my forms to my email that I set ?

    Asked by jacktan on March 28, 2012 at 10:53 PM

    http://www.jotform.com/form/12530615179  this is one of the  example ,it is out  of work from 14th from this month .

    Page URL:
    http://www.jotform.com/form/12530615179

  • Profile Image
    JotForm Support

    Answered by mliz on March 28, 2012 at 11:43 PM

    Have you checked the Spam or Bulk folders of your email? The mail logs shows that the email notifications were sent it may have been caught by your Spam filters, it would  help if you can add noreply@jotform.com to your contact list. You can also add the following IP addresses to your whitelist, these are what jotform use when sending out emails:

     188.138.106.153
     107.20.173.204
     174.34.57.218
     174.34.57.216
     174.34.57.214

    Thanks!