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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image uploaded for form background appears to be corrupted

    Asked by delrey on July 13, 2016 at 11:44 AM

    Dear Jotform,


    I had a little complication during the uploading of my images. Actually I wanted to upload a new image in the "design" mode as a background, but after the upload, only the malfunction icon showed up instead of the image's thumbnail. The strange thing is that many other images been uploaded successfully and only a few of the were useless.

    I tried to resize the image, change the format and aspect ratio as well, but the results were the same.

    Please be that kind and let me know what can be the reason for this issue,


    Thank you,

    Best Regards,

    Gabriel Pasztor


    Page URL:

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    JotForm Support

    Answered by david on July 13, 2016 at 01:09 PM

    I tried uploading several images of different types in the design mode and was able to successfully upload each one.  Either the image file is corrupt or there were issues with uploading images at that time.  I am not aware of any recent upload issues with the designer.

    It is possible to upload the image to another service and then use that URL for the background image file: