What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Name and Emails are no longer forwarded to MailChimp

    Asked by gdepke on July 13, 2016 at 11:50 AM
    I appreciate you fixing this and one more thing.
    When somebody completes my JotForm, they have to enter their name, email
    and other info. This is suppose to put them into my MailChimp contact list
    and it is not. Is this tied into JotForm also?
    Thank you!
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    JotForm Support

    Answered by EltonCris on July 13, 2016 at 11:55 AM

    I checked the MailChimp integration in your form 51387458525969 and it is still active.

    However, if the form data stops coming into your MailChimp account, we suggest to reintegrate your form with MailChimp. This is to ensure that the MailChimp API used on the integration is still valid and working. This mostly resolves the problem.

    Here's a guide for that: http://www.jotform.com/help/163-How-to-Integrate-with-MailChimp

    If this doesn't make any difference, let us know here so we can further assist you.