What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form in restore mode

    Asked by alexis_select on July 13, 2016 at 03:33 PM

    Hi, I just created a form today, and while I was able to make it, I cannot preview it nor can I see it from the link used from publishing: https://form.jotform.com/61944731036152

    It says that my form is in restore mode, it says this for the other form I made in 2015 as well. What can I do to prevent this from happening? Googling provided no answers so I am asking here. Thank you in advance!

    Page URL:
    https://form.jotform.com/61944731036152

    Screenshot
    dormant account restore mode form
  • Profile Image
    JotForm Support

    Answered by Jim_R on July 13, 2016 at 03:46 PM

    Hey, glad you're back on creating more forms :) The reason it's showing "restore mode" was because your account is in a dormant state. I took the liberty of reactivating your account so your forms (the current one and the one back in 2015) should now work properly.

    Hope that helped!

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    Answered by alexis_select on July 13, 2016 at 04:19 PM

    Thank you!