What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Editing submissions shows blank page upon submission

    Asked by Kgr0up on July 14, 2016 at 04:23 AM

    Edit Submission in this submission I have the "generar factura" set, but when I hit Send, the pages just goes blank


  • Profile Image
    JotForm Support

    Answered by EltonCris on July 14, 2016 at 04:43 AM

    Please disregard my message on your other thread.

    I figured out where you have added the prepopulated URL. It was in your thank you redirect condition.

    I have also figured out the problem, it was the textarea field values that breaks the URL especially if there are multiple text value in it with dots and other special symbols. So to fix it, you have to URL encode the textarea value so symbols will be converted into URL friendly variables.


    From {comentariosDe} one of your textarea field tag.

    To {URLENCODE:comentariosDe} just insert the URLENCODE: affix inside the field tag.

    You can use this URL I have configured for you.


    Here's a working demo on a cloned form https://www.jotform.com/edit/344294127921682616.

    Hope this helps!

  • Profile Image

    Answered by Kgr0up on July 14, 2016 at 11:14 AM

    THANKYOU!!!!  so, if I understans correctly, every time I use a "Text area" field to prepopulate, I need to add the "URLENCODE" text in the url right? however this does not happen with the "text box" field correct?


  • Profile Image
    JotForm Support

    Answered by EltonCris on July 14, 2016 at 11:23 AM

    You can use URLENCODE on any fields, so you can apply it on text box fields as well. If you're asking for values on a field that contains decimals, and other symbols, I suggest to apply the URLENCODE prefix on that field. That should prevent the URL from breaking.

    Cheers! :)