What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notification

    Asked by natapo on July 14, 2016 at 06:39 AM

    My forms don't send emails. Help me please

    Page URL:
    https://form.jotformeu.com/61952466830360,https://form.jotformeu.com/6<br/>1821183671354

    receive unable email notification emails not receiving
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 14, 2016 at 08:53 AM

    The reason you're not receiving email notification is because your email address is in the bounce list. I will now remove your email in the bounce list.

    You should be able to receive new notifications since your notification is configured properly.

    It is also a good idea to whitelist our mail servers and IP addresses. 
    Here's the guide: Whitelisting-JotMails-IP-Addresses

    Lastly, please check these related guides: 
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you need further help. Thank you.