What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notification

    Asked by natapo on July 14, 2016 at 06:39 AM

    My forms don't send emails. Help me please

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    JotForm Support

    Answered by John_Benson on July 14, 2016 at 08:53 AM

    The reason you're not receiving email notification is because your email address is in the bounce list. I will now remove your email in the bounce list.

    You should be able to receive new notifications since your notification is configured properly.

    It is also a good idea to whitelist our mail servers and IP addresses. 
    Here's the guide: Whitelisting-JotMails-IP-Addresses

    Lastly, please check these related guides: 

    Let us know if you need further help. Thank you.