What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    incomplete forms received via email

    Asked by Stepbysteppartnership on July 14, 2016 at 09:22 AM

    Hi There,

    our Jotform has all the fields marked as required, and this is also showing on our website and when I try to leave out information the correct error message is flagged up that "this field is required". The problem arises in that we are receiving email notifications of sign ups that ARE incomplete and have additional fields e.g. "company" that are not on the form or on the website?

    Very confusing...

     

    any help is greatly appreciated.

     

    Kind regards

    Page URL:
    www.stepbystep.org.uk/greatsouthrun

    Screenshot
    email Via via email JotForm problem email notifications message
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    Answered by victor on July 14, 2016 at 10:43 AM

    When reviewing the form Simple Event Registration Form, I noticed that the email notification had different fields from the form.

    I am assuming that you updated the form by adding and removing fields. When a notification is created, this does not get automatically get updated when the form is modified. You would need to update the notification manually or re-create it. The second would be best.

     

  • Profile Image

    Answered by greeni on October 06, 2016 at 07:15 AM

    Hi, how can I re-send the Notification of Incomplete Submission to user?
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    JotForm Support

    Answered by Chriistian on October 06, 2016 at 09:11 AM

    Hi greeni,

    I have moved your concern on a separate thread so we can better assist you. We will attend to your concern on the newly created thread accordingly. You can check the thread here: https://www.jotform.com/answers/952989.

    Regards.