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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I keep my credit card integration from rounding off my totals?

    Asked by sh3rd1an on July 14, 2016 at 02:38 PM

    I am creating a form and when I put my product information in the credit card integration, I include the product cost in dollars & cents. When I preview the form, the credit card amounts are in dollar amounts, either rounding up or rounding down.  I want to keep my product cost in the dollar and cents format that I input it in.  how do I do that?

    Page URL:
    https://form.jotform.com/61945077074966

    Screenshot
    credit card keep how
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    JotForm Support

    Answered by Nik_C on July 14, 2016 at 03:34 PM

    I will need some time to reproduce this issue, I will get back to you as soon as I have some new information.

    Thank you for your patience.

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    Answered by sh3rd1an on July 14, 2016 at 05:45 PM
    Thanks, I look forward to your response.

    Sherdian Stanford
    Publications/Communications
    Huntsville/Madison County
    Builders Association
    2804 Bob Wallace Avenue
    Huntsville, AL 35805
    (256) 536-2602
    Sherdian@hmcba.org
    www.hmcba.org

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    "What lies behind us and what lies before us are tiny matters compared to what lies within us." ~ Ralph Waldo Emerson





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    JotForm Support

    Answered by BDAVID on July 14, 2016 at 08:12 PM

    I cloned your form, and the issue reproduced on my end too. This is odd, I deleted the payment field and kept the products, then I added the field back:

    So, please try the same:

    1) Clone your form: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    2) On the cloned version, delete the payment field, keep the products, and add the payment field back.

    Let us know if that helps.

  • Profile Image

    Answered by sh3rd1an on July 15, 2016 at 10:45 AM
    Thanks David, I will give it a try and let you know.

    Sherdian Stanford
    Publications/Communications
    Huntsville/Madison County
    Builders Association
    2804 Bob Wallace Avenue
    Huntsville, AL 35805
    (256) 536-2602
    Sherdian@hmcba.org
    www.hmcba.org

    Facebook-for-Signatures Pinterest-for-Signatures Twitter-for-Signatures

    "What lies behind us and what lies before us are tiny matters compared to what lies within us." ~ Ralph Waldo Emerson





    ...
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    Answered by sh3rd1an on July 18, 2016 at 12:45 PM
    Thanks David for getting back to me on Friday. Your suggestion worked and I was able to get my forms online Friday. Thanks for your prompt help with my issue. Have a great day!

    Sherdian Stanford
    Publications/Communications
    Huntsville/Madison County
    Builders Association
    2804 Bob Wallace Avenue
    Huntsville, AL 35805
    (256) 536-2602
    Sherdian@hmcba.org
    www.hmcba.org

    Facebook-for-Signatures Pinterest-for-Signatures Twitter-for-Signatures

    "What lies behind us and what lies before us are tiny matters compared to what lies within us." ~ Ralph Waldo Emerson





    ...