How do I keep my credit card integration from rounding off my totals?

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    sh3rd1an
    Asked on July 14, 2016 at 02:38 PM

    I am creating a form and when I put my product information in the credit card integration, I include the product cost in dollars & cents. When I preview the form, the credit card amounts are in dollar amounts, either rounding up or rounding down.  I want to keep my product cost in the dollar and cents format that I input it in.  how do I do that?

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    Nik_C
    Answered on July 14, 2016 at 03:34 PM

    I will need some time to reproduce this issue, I will get back to you as soon as I have some new information.

    Thank you for your patience.

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    sh3rd1an
    Answered on July 14, 2016 at 05:45 PM
    Thanks, I look forward to your response.

    Sherdian Stanford
    Publications/Communications
    Huntsville/Madison County
    Builders Association
    2804 Bob Wallace Avenue
    Huntsville, AL 35805
    (256) 536-2602
    Sherdian@hmcba.org
    www.hmcba.org

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    BDAVID
    Answered on July 14, 2016 at 08:12 PM

    I cloned your form, and the issue reproduced on my end too. This is odd, I deleted the payment field and kept the products, then I added the field back:

    So, please try the same:

    1) Clone your form: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    2) On the cloned version, delete the payment field, keep the products, and add the payment field back.

    Let us know if that helps.

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    sh3rd1an
    Answered on July 15, 2016 at 10:45 AM
    Thanks David, I will give it a try and let you know.

    Sherdian Stanford
    Publications/Communications
    Huntsville/Madison County
    Builders Association
    2804 Bob Wallace Avenue
    Huntsville, AL 35805
    (256) 536-2602
    Sherdian@hmcba.org
    www.hmcba.org

    Facebook-for-Signatures Pinterest-for-Signatures Twitter-for-Signatures

    "What lies behind us and what lies before us are tiny matters compared to what lies within us." ~ Ralph Waldo Emerson





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    sh3rd1an
    Answered on July 18, 2016 at 12:45 PM
    Thanks David for getting back to me on Friday. Your suggestion worked and I was able to get my forms online Friday. Thanks for your prompt help with my issue. Have a great day!

    Sherdian Stanford
    Publications/Communications
    Huntsville/Madison County
    Builders Association
    2804 Bob Wallace Avenue
    Huntsville, AL 35805
    (256) 536-2602
    Sherdian@hmcba.org
    www.hmcba.org

    Facebook-for-Signatures Pinterest-for-Signatures Twitter-for-Signatures

    "What lies behind us and what lies before us are tiny matters compared to what lies within us." ~ Ralph Waldo Emerson





    ...