What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Create PDF Form error

    Asked by montauk on March 29, 2012 at 10:35 AM

    on the list of forms screen,  there is an option to Create PDF Form in the "more" options.

    I am clicking it and getting just this error on a page.


    {"error":"WKPDF shell error, return code 139.","success":false,"duration":"1.596"}

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    JotForm Support

    Answered by mliz on March 29, 2012 at 10:44 AM

    Have you tried using a different browser I tested this function and was able to generate a PDF of the Form without any errors. Please also make sure that you have PDF reader enabled in the browser since upon clicking on the button this would open the PDF file.  Also try clearing the browser cache and see if that helps.

    Let us know if this works.

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    Answered by montauk on March 29, 2012 at 10:55 AM

    chrome gets that error i posted above.

     

      IE 9 opens the pdf with an error in it :

     

    (v8_build_source.js:38: Error loading file load( configFile + '.js'); ^)

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    Answered by montauk on March 29, 2012 at 11:07 AM

    i dont actually need the feature RIGHT NOW .. i was just playing around and noticed it wasnt working.

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    JotForm Support

    Answered by mliz on March 29, 2012 at 11:39 AM

    Thank you for the quick response, I noticed that the domain assigned for the form is jotformpro.com the forms can only work on the domain which were assigned to them. Were you using jotformpro.com when logging in to your account to create the PDF form? If this is not the case please use http://www.jotformpro.com to login to your JotForm account and then Create a PDF Form.

    Please give this a try and let us know the results. Thanks!