What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not getting any confirmatoin email.

    Asked by surevision on July 14, 2016 at 11:29 PM
    In some cases they were able to submit the form, but they did NOT get confirmation email, we did NOT get confirmation email.
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 15, 2016 at 01:30 AM

    I checked our logs and it appears that the email notifications and the autoresponders were sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Please check your spam box to see if the emails were sent there. Please also make sure that noreply@jotform.com is in your trusted senders list. For more info on email problems, you may also check out this article: Why I am not receiving email notifications?

    If the issue persists, please let us know.