We are not getting any confirmatoin email.

  • surevision
    Asked on July 14, 2016 at 11:29 PM
    In some cases they were able to submit the form, but they did NOT get confirmation email, we did NOT get confirmation email.
  • Chriistian Jotform Support
    Replied on July 15, 2016 at 1:30 AM

    I checked our logs and it appears that the email notifications and the autoresponders were sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History.

    We are not getting any confirmatoin email Screenshot 20

    Please check your spam box to see if the emails were sent there. Please also make sure that noreply@jotform.com is in your trusted senders list. For more info on email problems, you may also check out this article: Why I am not receiving email notifications?

    If the issue persists, please let us know.