We are not getting any confirmatoin email.

  • Profile Image
    Asked on July 14, 2016 at 11:29 PM
    In some cases they were able to submit the form, but they did NOT get confirmation email, we did NOT get confirmation email.
  • Profile Image
    Answered on July 15, 2016 at 01:30 AM

    I checked our logs and it appears that the email notifications and the autoresponders were sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Please check your spam box to see if the emails were sent there. Please also make sure that noreply@jotform.com is in your trusted senders list. For more info on email problems, you may also check out this article: Why I am not receiving email notifications?

    If the issue persists, please let us know.