My forms are disabled

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    naplesvillas
    Asked on July 15, 2016 at 03:30 AM

    Can you please advise why my forms are disabled?

    We have been using this secure forms for years with this system and our clients are save with us and never had any problems at all.

     
     
     
    I look forward to hearing back from you soon.
     
    Kindest regards
    Alfonso Massa Naples Villas
  • Profile Image
    Jan
    Answered on July 15, 2016 at 07:08 AM

    This is a duplicate thread. My colleague Kiran already replied on this thread: https://www.jotform.com/answers/882603

    I checked your form and I saw fields that are asking for credit card information. This is not allowed in JotForm. This is the reason why your account got suspended. Please check our terms of use.

    We can re-activate your account but we need to delete those guilty fields. Let us know if that is okay with you.

    Also, please open only 1 thread per issue in order to avoid confusion. Thank you for understanding.

  • Profile Image
    naplesvillas
    Answered on July 16, 2016 at 05:46 AM

    Ok thank you very much. We have deleted the forms as you requested. Please reactivate my other forms as soon as possible, please.

    Regards

     

  • Profile Image
    Jan
    Answered on July 16, 2016 at 10:58 AM

    Your account is now activated. If you have any questions, let us know. Thank you.

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    naplesvillas
    Answered on July 16, 2016 at 02:39 PM

    Thank you very much. We are all sorted now. Can we set up a payment request form via Stripe? Will it be any extra cost on top of Stripe handling fee? Thank you for your support. 

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    Jan
    Answered on July 16, 2016 at 04:14 PM

    Yes you should be able to create a Stripe payment integration. There are no extra costs for the integration. All payments will be handled by Stripe. JotForm only transfer the data from the form to the payment processor.

    However, please take note that for Free plan, you only have 10 payment submissions. Please check our pricing page for more information.

    Thank you.