What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are disabled

    Asked by naplesvillas on July 15, 2016 at 03:30 AM

    Can you please advise why my forms are disabled?

    We have been using this secure forms for years with this system and our clients are save with us and never had any problems at all.

     
     
     
    I look forward to hearing back from you soon.
     
    Kindest regards
    Alfonso Massa Naples Villas
    Page URL:
    https://form.jotformeu.com/41334474173351

    forms are disabled form is disabled my forms suspended form not found
  • Profile Image
    JotForm Support

    Answered by Jan on July 15, 2016 at 07:08 AM

    This is a duplicate thread. My colleague Kiran already replied on this thread: https://www.jotform.com/answers/882603

    I checked your form and I saw fields that are asking for credit card information. This is not allowed in JotForm. This is the reason why your account got suspended. Please check our terms of use.

    We can re-activate your account but we need to delete those guilty fields. Let us know if that is okay with you.

    Also, please open only 1 thread per issue in order to avoid confusion. Thank you for understanding.

  • Profile Image

    Answered by naplesvillas on July 16, 2016 at 05:46 AM

    Ok thank you very much. We have deleted the forms as you requested. Please reactivate my other forms as soon as possible, please.

    Regards

     

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    JotForm Support

    Answered by Jan on July 16, 2016 at 10:58 AM

    Your account is now activated. If you have any questions, let us know. Thank you.

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    Answered by naplesvillas on July 16, 2016 at 02:39 PM

    Thank you very much. We are all sorted now. Can we set up a payment request form via Stripe? Will it be any extra cost on top of Stripe handling fee? Thank you for your support. 

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    JotForm Support

    Answered by Jan on July 16, 2016 at 04:14 PM

    Yes you should be able to create a Stripe payment integration. There are no extra costs for the integration. All payments will be handled by Stripe. JotForm only transfer the data from the form to the payment processor.

    However, please take note that for Free plan, you only have 10 payment submissions. Please check our pricing page for more information.

    Thank you.